Managing public sector payrolls, checking online payslips, or resolving pension queries often requires direct communication with official financial departments in Pakistan. Whether you are an active government employee, a pensioner, or an administrative officer, having access to accurate contact details saves time and eliminates procedural delays.
This guide provides an updated directory of phone numbers, helplines, official email addresses, and office locations for Project to Improve Financial Reporting and Auditing (PIFRA), Accountant General Pakistan Revenues (AGPR), State Bank of Pakistan (SBP), and the Federal Board of Revenue (FBR).
1. PIFRA & FABS Directorate Contact Information
PIFRA operates under the Financial and Accounting Budget System (FABS) framework. If you face technical glitches while registering your Gmail for payslips, updating your CNIC, or fetching monthly salary vouchers, the FABS Directorate in Islamabad handles these backend system errors.
Official Phone & Fax Numbers
- PIFRA Direct Helpline: 051-9107241
- Technical Support Lines: 051-9107248 | 051-9107209 | 051-9206633 | 051-9206635
- Official Fax Number: 051-9107250
- Official Support Email: fabs@cga.gov.pk
Office Physical Address
FABS Directorate / PIFRA Head Office
2nd Floor, AGPR Complex, Sector G-8/4,
Islamabad, Pakistan.
2. AGPR Contact Details (Head Office & Regional Support)
The Accountant General Pakistan Revenues (AGPR) oversees expenditure records, salary disbursements, and pension payments for federal employees. For account clearance, service book updates, or manual verification, contact the AGPR main office.
| Department Details | Official Information |
| UAN Helpline | 051-111-002-477 |
| PABX Exchange | +92-51-9260372 to +92-51-9260379 |
| Mailing Address | AGPR Complex, Sector G-8/4, Aiwan-e-Sanat-o-Tijarat Road, Islamabad |
3. Contact Information for Major Financial Institutions
Besides PIFRA and AGPR, civil servants and taxpayers often require assistance from central financial regulatory authorities regarding tax deductions, GP Fund transfers, and direct bank deposits.
State Bank of Pakistan (SBP)
For matters related to direct banking credits, treasury operations, and electronic fund transfers:
- UAN Helpline: 111-727-273
- Fax Number: 021-99221160
- Head Office Address: I.I. Chundrigar Road, Karachi, Sindh.
Federal Board of Revenue (FBR)
For income tax deductions on salary, tax filing status, or tax refund status:
- Toll-Free Helpline: 051-111-772-772
- Headquarters Address: FBR House, Constitution Avenue, Islamabad.
4. PIFRA WhatsApp Support & Online Complaint Handling
A common question among government staff is whether PIFRA maintains an active WhatsApp helpline number.
Does PIFRA Have an Official WhatsApp Number?
Currently, PIFRA and AGPR do not offer an official public WhatsApp customer care number. Be cautious of online scams or unauthorized phone numbers claiming to offer quick fix WhatsApp support for payslips.
Safe Ways to Submit Complaints:
- Email Support: Send your query along with your Personnel Number, CNIC, and registered email address to fabs@cga.gov.pk.
- Official Portal Form: Submit your technical issue through the online contact and feedback form available on the main web portal.
- In-Person Visit: Visit your regional Accountant General office (Lahore, Karachi, Peshawar, Quetta) or District Account Office (DAO) if your payslip email bounce-backs are unresolved.
5. Regional Assistance: Lahore, Karachi & Other Cities
While the main server and administrative base are located in Islamabad, local district account offices handle routine updates.
- Punjab (Lahore): Contact the Office of the Accountant General Punjab for local provincial salary releases.
- Sindh (Karachi): Contact AG Sindh for provincial payroll discrepancies and local GP fund matters.
- KPK & Balochistan: Visit your respective AG complex or local District Treasury Office for account ledger adjustments.
6. Practical Tips for Quick Issue Resolution
When reaching out to the support team via phone or email, follow these best practices to get your issue resolved without unnecessary delays:
- Keep Details Ready: Always mention your official 8-digit Personnel Number, CNIC number, Date of Birth, and Department Name.
- Clear Subject Line: When writing an email to
fabs@cga.gov.pk, use a precise subject line such as “Payslip Email Change Request – Personnel # 12345678”. - Call During Office Hours: Telephone lines operate most efficiently Monday through Friday between 09:00 AM and 02:00 PM.
First, check your email Spam/Junk folder. If it is missing there, send an email to fabs@cga.gov.pk with your personnel number requesting an email status reset, or re-submit your registration online.
Call 051-9107248 or 051-9107209 during government office hours to speak directly with technical staff handling the FABS system.
Helpline agents can guide you on the process, but official email updates require verification through your District Accounts Office (DAO) or direct system re-registration.
