AGPR Islamabad Online Services & Portal Guide (2026)
The Accountant General Pakistan Revenues (AGPR) serves as the primary accounting authority and financial engine for all federal government transactions in Pakistan. Headquartered in Islamabad with a network of provincial sub-offices, AGPR is responsible for processing payroll, managing retirement benefits, tracking vendor liabilities, and maintaining strict fiscal oversight for federal ministries and public sector employees.
AGPR operates under the administrative authority of the Controller General of Accounts (CGA). While the CGA formulates public accounting policies and standardizes financial frameworks, AGPR acts as the executive body on the ground, handling day-to-day disbursements, budget auditing, and financial record-keeping for the federal government.
┌────────────────────────────────────────┐
│ Controller General of Accounts (CGA) │
│ (Policy & Financial Standards) │
└───────────────────┬────────────────────┘
│
▼
┌────────────────────────────────────────┐
│ Accountant General Pakistan Revenues │
│ (AGPR Head Office) │
└───────────────────┬────────────────────┘
│
┌─────────────────────────┼─────────────────────────┐
▼ ▼ ▼
┌──────────────────┐ ┌──────────────────┐ ┌──────────────────┐
│ Sub-Office: │ │ Sub-Office: │ │ Sub-Offices: │
│ Lahore / Karachi │ │ Peshawar/Quetta │ │ Gilgit-Baltistan │
└──────────────────┘ └──────────────────┘ └──────────────────┘
The agency aggregates financial data received from District Accounts Offices (DAOs), Principal Accounting Officers (PAOs), federal treasuries, the State Bank of Pakistan (SBP), and the National Bank of Pakistan (NBP). It then compiles consolidated monthly accounts for the Finance Division and prepares annual accounts for submission to the Auditor General of Pakistan.
Understanding public sector finance requires distinguishing between the various digital systems and project titles utilized within the CGA framework:
+───────────────────────────────────────────────────────────────────────────+
| PIFRA PROJECT |
| (Public Sector Financial Management Reform Initiative) |
+───────────────────────────────────────────────────────────────────────────+
│
▼
+───────────────────────────────────────────────────────────────────────────+
| FABS SOFTWARE |
| (SAP-Based Financial & Accounting Core System) |
+───────────────────────────────────────────────────────────────────────────+
▲ ▲
│ │
+─────────────────────────────────+ +─────────────────────────────────────+
| SEHAL PORTAL | | AGPR OFFICE |
| (DDO Front-End Digital Ingestion)| | (Ground Implementation & Operations)|
+─────────────────────────────────+ +─────────────────────────────────────+
- PIFRA (Project for Improvement of Financial Reporting and Auditing): A reform initiative launched to digitize and modernize Pakistan’s accounting infrastructure.
- FABS (Financial and Accounting Budget System): The enterprise SAP-based software suite built under PIFRA, hosting central databases for government payroll, vendor claims, and budget ledgers.
- SEHAL: A digital web interface enabling Drawing and Disbursing Officers (DDOs) to submit bills online directly into the FABS SAP core.
- AGPR: The operational accounting office that manages and executes transactions within the FABS system for federal personnel.
The central FABS Directorate is located inside the AGPR Complex at Section G-8/4, Islamabad.
When seeking assistance regarding salary issues, pension claims, or bill processing, it is essential to contact the correct division. Always verify whether your case is handled at the Islamabad Head Office or at a regional sub-office.
Head Office Details (Islamabad)
| Section / Department | Direct Phone / UAN | Official Email |
| Main Physical Address | AGPR Complex, G-8/4, Islamabad | — |
| Administration Desk | 051-9260110 | mail@agpr.gov.pk |
| UAN / Complaint Desk | 051-111-002-477 | mail@agpr.gov.pk |
| Pension Wing (Direct) | 051-9107021 | pensionqueries@agpr.gov.pk |
| GP Fund & Pension Section | 051-9260304 | — |
Pro Tip: For pension-related matters, send emails directly to
pensionqueries@agpr.gov.pkrather than the main address, as it routed straight to the dedicated pension team.
Sub-offices handle accounts for federal employees posted within their respective provincial jurisdictions. Your primary record remains with the specific office that issued your initial Pension Payment Order (PPO) or handled your appointment ledger.
┌──────────────┐ ┌──────────────┐ ┌──────────────┐ ┌──────────────┐
│ KARACHI │ │ LAHORE │ │ PESHAWAR │ │ QUETTA │
│ Block 11, │ │ 8th Floor, │ │ 3rd Floor, │ │ Audit&Accts │
│ Gulshan-e- │ │ AG Office, │ │ AG Office, │ │ Complex, │
│ Iqbal │ │I-Turner Rd│ │10 Fort Rd │ │Zargoon Rd│
└──────────────┘ └──────────────┘ └──────────────┘ └──────────────┘
- Karachi Sub-Office: Block 11, Gulshan-e-Iqbal, University Road, Karachi.
- Phone: 021-99244032 | Fax: 021-99244038 | Email:
dgprkhi@agpr.gov.pk
- Phone: 021-99244032 | Fax: 021-99244038 | Email:
- Lahore Sub-Office: 8th Floor, A.G Office Complex, I-Turner Road, Lahore.
- Phone: 042-99210177 / 042-99212850 | Email:
addlaglhr@agpr.gov.pk
- Phone: 042-99210177 / 042-99212850 | Email:
- Peshawar Sub-Office: 3rd Floor, AG Office Complex, 10 Fort Road, Peshawar.
- Phone: 091-9211278 | Fax: 091-9211301 | Email:
addlagpsh@agpr.gov.pk
- Phone: 091-9211278 | Fax: 091-9211301 | Email:
- Quetta Sub-Office: Audit and Accounts Complex, Zargoon Road, Near Imdad Chowk, Quetta.
- Phone: 081-9203416 to 19 | Fax: 081-9203420 | Email:
addlagqta@agpr.gov.pk
- Phone: 081-9203416 to 19 | Fax: 081-9203420 | Email:
- Gilgit Sub-Office: Konodas, Gilgit.
- Phone: 05811-922521 | Fax: 05811-920440 | Email:
daggb@agpr.gov.pk
- Phone: 05811-922521 | Fax: 05811-920440 | Email:
AGPR oversees financial management for active and retired civil servants, covering salary verification, pension settlement, and house building advances.
AGPR Employee Services
│
┌───────────────────────┼───────────────────────┐
▼ ▼ ▼
┌─────────┐ ┌─────────┐ ┌─────────┐
│ Pay │ │ Pension │ │ GP Fund │
│ Slips │ │ & DCS │ │ & HBA │
└─────────┘ └─────────┘ └─────────┘
1. Pay Slips & Salary Disbursements
Federal employee salaries are calculated using SAP payroll logic under FABS. The department DDO uploads monthly claims via the SEHAL portal. Once validated by AGPR auditing teams, funds transfer directly to registered bank accounts.
- New Employees: Verify that your personal details and CNIC are correctly registered in the central SAP database to avoid processing delays.
2. Pension Processing & Direct Credit System (DCS)
Pension management is divided into two operational stages:
Stage 1: Anticipatory Pension Stage 2: Permanent DCS Conversion
┌────────────────────────────────┐ ┌────────────────────────────────┐
│ • Temporary interim relief │ │ • Direct monthly bank credit │
│ • Paid up to 12 months │ ──────> │ • Requires full verification │
│ • Approx. 65% of last pay │ │ • Bi-annual Life Certs │
└────────────────────────────────┘ └────────────────────────────────┘
Steps to Convert to the Direct Credit System (DCS):
- Disbursement Portion: Obtain the disbursement copy from your National Bank of Pakistan (NBP) branch.
- Account Opening: Open a dedicated pension account at any scheduled bank.
- Form Attestation: Fill out the “Option for Direct Credit of Pension” form and have it stamped by your bank manager.
- Indemnity Bond: Draft an Indemnity Bond on official stamp paper (Rs. 20 minimum or per departmental guidelines) and have it notarized.
- Document Submission: Submit the attested form, indemnity bond, CNIC copy, original PPO, and pension book to the issuing AGPR accounts office.
Compliance Requirement: Pensioners must submit a Life Certificate or complete biometric verification twice a year (every March and October). Accounts without verification or active withdrawals for six consecutive months become dormant.
3. General Provident Fund (GP Fund)
GP Fund is a mandatory payroll deduction managed by AGPR, accruing interest until retirement.
┌──────────────────────────────┐
│ GP Fund Management │
└──────────────┬───────────────┘
│
┌──────────────────────────┼──────────────────────────┐
▼ ▼ ▼
┌─────────────────┐ ┌──────────────────┐ ┌──────────────────┐
│ Active Balance │ │ Final Settlement │ │ Partial Advance │
│ Verification │ │ At Retirement │ │ Housing/Medical │
└─────────────────┘ └──────────────────┘ └──────────────────┘
- Important Note: GP Fund release requires a separate application process and is not automatically bundled with pension claims.
- For GP Fund inquiries, contact the Fund and Pension Section directly at 051-9260304.
4. House Building Advance (HBA)
Federal employees seeking financing to purchase or construct a home can apply for an HBA loan.
Required Documentation:
- Application form attested by your department DDO.
- Notarized copies of land or property titles.
- Formal sale agreement and seller property documents (for house purchases).
- Copies of your latest pay slip and valid CNIC.
Digital Portal Features at agpr.gov.pk
Most routine inquiries can be checked directly through the official AGPR portal without visiting a physical office:
AGPR Web Services
│
┌──────────────────────────┼──────────────────────────┐
▼ ▼ ▼
┌──────────────┐ ┌──────────────┐ ┌──────────────┐
│ Bill Status │ │ Vendor IBAN │ │ E-Pay Slip │
│ Tracking │ │ Verification │ │ Registration │
└──────────────┘ └──────────────┘ └──────────────┘
- Bill Tracking by Token Number: Monitor bill clearance status online. Inquiries update every two hours.
- Vendor IBAN Registration Check: Confirm that vendor bank details are linked within the SAP ledger before releasing payments.
- E-Pay & Pension Slip Subscriptions: Register your email to receive monthly digital pay slips and pension statements automatically.
- DDO Budget Execution Reports (BER): Allows DDOs to review allocated funds, current expenditures, and development allocations in real time.
Common Administrative Bottlenecks & Solutions
+────────────────────────────────┬──────────────────────────────────────────+
| Reported Issue | Primary Cause & Remedy |
+────────────────────────────────┼──────────────────────────────────────────+
| Delayed Pension Processing | Issue is often at the department level |
| | due to late submission by the Pension |
| | Sanctioning Authority. Submit files early.|
+────────────────────────────────┼──────────────────────────────────────────+
| Unclaimed GP Fund | Pension and GP Fund require separate |
| | filings. Submit both forms at the same |
| | time upon retirement. |
+────────────────────────────────┼──────────────────────────────────────────+
| Approved Bills Pending Payment | Unregistered vendor IBAN in SAP. Verify |
| | vendor banking details on the portal. |
+────────────────────────────────┼──────────────────────────────────────────+
- Pension Delays: Processing delays typically stem from incomplete documentation submitted by the department’s Pension Sanctioning Authority. Start the paperwork 3 to 6 months prior to your retirement date.
- Missing GP Fund Payments: Retirement paperwork does not automatically trigger GP Fund release. File a separate GP Fund claim alongside your pension application.
- Approved Bills Stuck in Payment Queue: Vendors may see an approved status while funds remain uncredited. This usually indicates that the vendor’s IBAN is missing or incorrectly mapped in the SAP database. Confirm IBAN status via the AGPR portal.
Answers to Frequently Asked Questions (FAQs)
What services does AGPR Islamabad provide?
AGPR manages payroll processing, pension settlements, GP Fund ledgers, House Building Advances (HBA), vendor payment auditing, and consolidated financial reporting for federal government departments.
Who is the head of AGPR?
AGPR operates under the executive oversight of the Accountant General Pakistan Revenues, working in coordination with the Controller General of Accounts (CGA).
How can I check my AGPR bill status online?
Visit agpr.gov.pk and navigate to the Bill Tracking section. Enter your assigned token number to view the current status. The portal updates every two hours.
How do I check my AGPR Vendor Number online?
Access the Vendor Management / IBAN Search tool on the AGPR web portal. Search using your CNIC or business registration number to verify mapped account credentials within the SAP framework.
How can I register to download my AGPR Salary Slip as a PDF?
Go to the official AGPR/FABS web service section and select the E-Pay Slip Registration option. Enter your government employee number, CNIC, and email address to receive monthly pay slips directly in your inbox.